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Calories not showing in my activity.

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‎07-28-2018 20:23 - last edited on ‎07-30-2018 07:19 by Moderator Alum

‎07-28-2018 20:23 - last edited on ‎07-30-2018 07:19 by Moderator Alum

Treadmill there. Just no dataTreadmill there. Just no data

 

It knew that I was on the treadmill for 30 minutesIt knew that I was on the treadmill for 30 minutes

 

Clearly I had a heartbeatClearly I had a heartbeat

 

Moderator Edit: Clarified Subject.

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‎07-30-2018 07:24

‎07-30-2018 07:24

Hello @scrum, I hope you're doing well, it's nice to see you around the Fitbit Community. Smiley Happy

 

I appreciate you have brought this to my attention and for including some screenshots. Tell me, which tracker are you currently using? Did you start the exercise from the tracker itself? Is this the first time that this issue has happened to you? If so, I would like to suggest you the following:

 

  • Restart your tracker
  • Start a new Treadmill activity
  • Check the Exercise tile to see if the issue got corrected (on the new activity)

In the meantime, my best recommendation would be deleting the Treadmill activity that didn't count any calories and manually log a new Treadmill activity with the same starting time and duration. 

 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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