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Calories not updating in the Fitbit app

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‎08-17-2020 23:19 - last edited on ‎08-19-2020 15:20 by

‎08-17-2020 23:19 - last edited on ‎08-19-2020 15:20 by

Hello

I’ve had my Fitbit for a while now and all has been good. Just recently I’ve noticed every time I’m working out my calories are not updating. For an example: my past work out will be 143bpm, 385 calories and now 145bpm, 92 calories. For the past 2 weeks the calories haven’t gone up more then 100 calories. 

please help 

 

 

Moderator edit: subject for clarity

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‎08-19-2020 15:18

‎08-19-2020 15:18

Welcome to the Fitbit Community, @SunsetRunner.

 

I am sorry to hear that your calories are not updating. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend confirming that your weight and height are correct in the Fitbit app:

 

  1. Tap the Today tab, and tap your profile picture.
  2. Tap the tile with your name.
  3. Tap Personal.
  4. Check your weight and height and make changes if needed.
  5. Tap Save.

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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