Can not log food on app

[jackieclark]

Unable to add food to daily log if it’s not on my recent list. Also the first item added doubles and you have to delete. Please help it so frustrating. 

[SunsetRunner]

Hello and welcome to the Fitbit Community @jackieclark 

I understand you’re unable to add food to your daily log if it’s not in your recent list and some items doubles. Are you using MyFitnessPal along with the Fitbit App? 

😃Keep me posted

[jackieclark]

I always use only the Fitbit app never done it through my fitness pal I don’t have that app

[SunsetRunner]

Hello again @jackieclark 

Try logging out from the app, restart your phone and log back in. Also try logging your information from the Fitbit website.

😃 Please let me know if this resolves the doubling issue. Keep me posted

[SunsetRunner]

Hello again @jackieclark 

I wanted to check back in with you to see if restarting resolved the issue and were you also able to use the Dashboard to input food correctly as well. Please let me know 😃

[jackieclark]

No now I have nothing in recent or frequent and can’t add I select the item once I detach and it list spins on a blank white screen. 

[SunsetRunner · Accepted solution]

Hello again @jackieclark 

Thats quite unusual. Your previous food listed should not have disappeared just because you logged out of the Fitbit App. Can you try removing your Food tile from the “Today” page by going through “edit” just below the notifications envelope on the upper right. Once you remove the food tile, sync your Fitbit Tracker, then tap “Discover” at bottom left, scroll down and tap “Health an Fitnesses Stats”, find the food tile an tap it. Scroll down and tap “Add to Today”. Sync your Fitbit Tracker again and then see if inputting food works.

😃 Please let me know how it goes

[jackieclark]

Everything is back and I can add new foods no issues. Thank you so much for the help. 

[SunsetRunner]

That’s great news @jackieclark! I’m happy I was able to help. Happy Stepping! 😃