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Can't access data in the app

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‎10-25-2020 16:08 - last edited on ‎10-26-2020 12:45 by

‎10-25-2020 16:08 - last edited on ‎10-26-2020 12:45 by

I sync to an iPhone 6s.

i can sync but cannot access any data - sleep, exercises etc

 

 

Moderator edit: subject for clarity 

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‎10-26-2020 12:44

‎10-26-2020 12:44

Welcome to the Fitbit Community, @dogshome.

 

I am sorry to hear you can't access any data in the app. Thanks for the details shared, I am here to help. I recommend doing the following:

 

  1. If possible try to log out from the Fitbit app.
  2. Force quit the Fitbit app.
  3. Reboot your phone.
  4. Open the Fitbit app and log back in to your account.

If the issue persists, please uninstall and reinstall the app. 

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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