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Can't access data like sleep or exercise in the Fitbit app

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‎06-01-2020 03:19 - last edited on ‎06-07-2020 16:52 by

‎06-01-2020 03:19 - last edited on ‎06-07-2020 16:52 by

When I go to my Fitbit app on iPhone - from home page it won’t let me access data like sleep exercise etc. the Fitbit is syncing to the phone but it won’t let me access any details

 

 

Moderator edit: subject for clarity

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‎06-07-2020 16:50

‎06-07-2020 16:50

Welcome to the Fitbit Community, @EnaSam84.

 

I am sorry to hear you're unable to access data like sleep or exercise in the Fitbit app. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend trying the following:

 

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  3. Force quit the Fitbit app.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.

If the issue persists, I recommend to uninstall and reinstall the app. 

 

I could see that you got in touch with our Support team about this. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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