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Can't add friends

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-13-2021 19:35 - last edited on ‎08-14-2021 07:16 by Fitbit Moderator

‎08-13-2021 19:35 - last edited on ‎08-14-2021 07:16 by Fitbit Moderator

When selecting "Add Friend", the button changes to "friend request sent", then shortly after it goes back to "Add Friend”

This happened after successfully adding 70 or so friends at once. I’ve tried restarting my phone, I uninstalled the app and reinstalled it.  Logging in from other devices didn’t work either. I even did a software update per customer service.  And still no luck…Help!!! 

 

 

Moderator Edit: Clarified subject

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‎08-14-2021 07:19 - edited ‎11-16-2023 02:28

‎08-14-2021 07:19 - edited ‎11-16-2023 02:28

Hi there, @AAAntoinette. Welcome to the Community Forums. Thanks for trying to troubleshoot this issue before reaching out. 

If the steps recommended by our Support Team didn't help you, please feel free to contact them back so they can continue assisting you. 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎06-13-2022 16:47

In response to MarreFitbit

‎06-13-2022 16:47

Hi everyone.

 

Thanks for taking the time to share your feedback about the Fitbit app. I'm going to close this thread from further comments. In case you have any other question, I'd encourage you to create a new topic in the Help Forums to receive help from the Community. You can always check our Help Site where you'll find more information about our products, features, as well as troubleshooting steps.

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