Can’t change clock face on my Fitbit Charge 2 after iOS update

[mozartcat]

I try to update my clock face on my charge 2 after the iOS update to 15.  It will not let me do it. This is very frustrating. Can we please fix this?

Moderator Edit: Clarified subject

[CindyMFitbit]

Welcome to the Community Forums @mozartcat. 

Thanks for taking the time to share what you've experienced after updating your phone. To further investigate, may I know what error message is displayed on the Fitbit app when changing the clock face? Is your tracker syncing correctly? Also, what is the model of your phone?

In the meantime, please give a try to the following:

1. Force quit the Fitbit app on your phone.
2. Restart your tracker.
3. Open the Fitbit app and force sync your Charge 2. Press and hold on the screen and pull down.
4. Try to change the clock face again 

Catch you later. 

[mozartcat]

I’ve tried everything, to no avail, even while talking to a Fitbit agent.  I guess I’m stuck with the same clock face.  

It’s an iPhone 7splus.  

Moderator Edit: Merged replies 

[CindyMFitbit]

@mozartcat Thanks for your response and for trying the suggested instructions. 

After checking the details shared on your post, I was able to find that this issue was reported and our team is aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track. In the meantime you can try to change the clock face sing fitbit.com dashboard:

1. From the fitbit.com dashboard click the gear Icon for settings 
2. Click on Charge 2 and then find click Display 
3. Select another clock face and sync your Fitbit using your the Fitbit app on your phone to save the changes 

Hope this helps.