Charge 2 not syncing or setting up

[SunsetRunner]

Here is my experience with this device over the past week. I see others here have had similar complaints and the support is extremely poor. I've even emailed them and they just reply with the fact that they no longer offer support via email. This will all go on Trustpilot and anywhere else I can think of.

Charge 2 bought a few years ago from Argos. I am the only owner.

It stopped syncing a week or so ago.

I uninstalled it from the app and I cannot pair it again.

The app finds the tracker and then I get this message: 

The operation couldn't be completed. (Devicebit.PairValidatorError error 0.)

I have:

Uninstalled and reinstalled the app - several times.

Turned Bluetooth on and off - several times.

Removed all other Bluetooth devices.

Restarted the Charge 2 - several times.

Restarted my iPhone 11 - several times. (iPhone 11 iOS 15).

Contacted Fitbit support via chat who were no help at all. They did not know what the problem was and said I would receive an email with warranty options (it's out of warranty, I explained). I heard nothing more.

I have tried to pair the Charge 2 using the Fitbit connect on Mac OS 11.6. I cannot get further than a request to turn on Bluetooth which is already turned on.

No matter what I do I cannot pair my Charge 2.

So, I am left with a useless tracker and an even more useless app which I shall delete. I shall also delete my account as I refuse to part with any more cash to a company which causes its products to fail, in order to make more money from its unwitting customers. At a time when we should make less waste on this planet Fitbit are causing exactly this to happen.

I've been a customer for several years and I find the support to be extremely poor.

Moderator Edit: Clarified subject

[CindyMFitbit]

Welcome to the Community Forums @SunsetRunner.

I'm very sorry for the experience and thank you very much for the detailed information and for the troubleshooting steps you tried. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

As per the details shared and the error message that you are getting when setting up the tracker using your phone, I found that this issue was already reported and our team is aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

See you around.