Can’t change hours in hourly activity

[Françoise]

Hi,

When I change the hours from 5am-7pm to 7am-9pm then, press “set goal” and “done”, nothing happens. The hours still remain at 5am-7pm. I tried many times over many days, force closing the app, restarting my phone but, the problem persists. Anyone else have the same problem or a solution? Please help 🙏🏽

Fitbit app version 4.43, Inspire 3, iPhone 16, iOS version 18.5

Thank you for reading. 

[LizzyFitbit]

Hi there, @Françoise.

Thanks for bringing this to my attention and sharing the steps that you've tried so far. Let's work on this together. Just to confirm, are you having the same experience with other settings? Or is this only affecting the reminders to move?

While you've tried troubleshooting the app, let me suggest trying to uninstall and reinstall the Fitbit app on your phone as a last resort. Please give it a try and then check if you can adjust the time range to track your Hourly Goal Activity.

[aafsk8er]

Hi, I have had the same issue as well. I’ve tried restarting my phone, I’ve uninstalled and reinstalled the app, and I’ve done every type of troubleshooting I could find on the internet, but nothing worked. Very frustrating 

[Gretchencita]

I have been having the same problem and it is driving me out of my mind.  I am on the edge of giving up on Fitbit altogether, this issue is so recalcitrant and so dumb!  Trying to fix it is using up way more of my time than I want to give to this problem . . . 

[Gretchencita]

Same, same, same, same!

[Gretchencita]

I have the exact same problem.  I have an iPhone 15 (iOS 18.4.1) and a Charge 6 (Version 20001.214.24).

I have repeatedly deleted and reinstalled the Fitbit app on my phone.  I have repeatedly done “Restart Device” on my Fitbit.

There are a weirdly large number of ways to supposedly change the Reminders to Move hours, and none of them works:

1. Click on Fitbit icon in upper left and choose “Charge 6.”  Click on “Reminders to Move” (which is toggled to “on” but behaves the same way when toggled to “off”).  Hours say it’s set to remind me between 10 am and 7 pm.  *Click* on “Start Time: 10 am” and . . . it takes me to a page that says the start time is set to ***9 am***, which is the time I actually want.  Internally celebrate that it seems to have accepted the change; click “Set Goal”; and . . . I’m back on the page that has the on/off toggle, and it still says 10 am to 7 pm.

2.  Click on “You” icon in lower right of iPhone screen.  Choose “Activity.”  Here, it already says 9 am - 7 pm; yay . . . except that this has no effect on the way #1 above works, and it also doesn’t affect the hours on my actual Fitbit.

3.  Click on profile photo in upper right of iPhone screen.  Choose “Fitbit Settings.”  Under “Preferences,” choose “Activity.”  Here, again, it says the pertinent hours are 9 am to 7 pm — but this has no effect on my Fitbit (no matter how often I synchronize it), which remains stuck on 10 am to 7 pm.

4. Click on “Today” icon in lower left of iPhone screen.  Scroll down to “Activity” and click on “Hourly activity.”  This shows a graph showing that I’ve successfully completed all my “10 am to 7 pm” hours.  If I click on the gear icon at the top right of this page, it show me that my hours are set to 10 am to 7 pm.  Here, I can adjust the start time to 9 am and click on “set goal.”  HERE, THINGS GET REALLY WEIRD:  When I click “set goal” here, it takes me back to the page that shows my set hours:  10 am to 7 pm, ugh.  I click “Done”; it takes me back to the graph showing successful completion of the 10 am to 7 pm hours.  Fine, I give up and hit “back” . . . and now the “Hourly Activity” hours on my “Today” page are set to . . .  ***9 am to 6 pm***!!!  Not 9-7, 9-6!  And then if I click on that 9-6 range, it takes me back to the graph, which still says my hours are 10 am to 7 pm.

A good question might be “why are there four separate ways to change the hours for Reminders to Move?,” but the more pressing question right now is “why do none of them work?”

THANK YOU if you can save me further time trying to figure this out for myself.  I am totally disheartened by my formerly beloved Fitbit.