help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't change my daily step goal

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-18-2022 09:41 - last edited on ‎01-20-2022 17:54 by Fitbit Moderator

‎01-18-2022 09:41 - last edited on ‎01-20-2022 17:54 by Fitbit Moderator

I have tried several times to change my daily step goal with no luck. The first downside I saw was that it then deleted all my stars from past days where I have met my current goal, but that quickly went away when my goal changed right back. I have tried in my iOS app several times and every time it goes right back to the old goal. I then looked on the actual website and don't see anywhere to adjust goals there at all.

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎01-20-2022 17:53 - edited ‎01-20-2022 17:56

‎01-20-2022 17:53 - edited ‎01-20-2022 17:56

Hi there, @Fitmom481.

 

Thanks for bringing this to our attention, and the steps tried prior to posting. I understand how you're feeling and before anything else let me explain that when changing your daily goals, it's expected to see your previous days adjusting to the new changes. I'm sorry for this inconvenience and my best advice is to vote for this request posted in the Feature Suggestions board so our developers can take it into consideration.

 

In regards to the Fitbit app not allowing you to change your goals anymore, I noticed you already have a case created with our Support team. Your case is in good hands, please keep an open communication with them as I'm sure they'll continue helping you with this.

 

Hope this helps.

Best Answer