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Can’t download clock Faces

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‎01-02-2020 23:35

‎01-02-2020 23:35

After the update to the Fitbit versa with the clock face app, the app won’t download any faces. I’ve tried but the one I select never loads and I’m stuck on the same clock face

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‎01-03-2020 04:28

‎01-03-2020 04:28

Hello and welcome to the Fitbit Community @Spyco03 

I understand you’re having difficulty downloading another clock face to your Fitbit Versa. Let’s try restarting your Versa first. Here’s how: https://help.fitbit.com/articles/en_US/Help_article/1186

After a fresh restart plug your Versa into your charger then try downloading the clock face you want. If your still experiencing issues this help article may provide the information you need:

https://help.fitbit.com/articles/en_US/Help_article/2311/?q=clock+face&l=en_US&fs=Search&pn=1


😃 Please let me know if this resolves the issue. If this does indeed help can you please tap the “choose as best answer” box just below my post? Doing so really helps other individuals who come to this community looking for answers to questions similar to your own. I’d really appreciate it!

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