Can't find Blaze on Bluetooth

[Captainpt]

Just in the past few days the app and the phone- iPhone 6+ lose track of each other. So far the only way I've been able to get them to link up again is by deleting the app and then reinstalling it. Sometimes this works sometimes not, sure is burning through my data plan though!

[DerrickS]

@Captainpt What's important to note is that you can create a Bluetooth bond between your Blaze and iOS device via the Fitbit App, you don't want search for Bluetooth devices using your iOS settings. 

Instead, I would recommend that you follow the troubleshooting steps mentioned here.

Hope this helps!

[Captainpt]

That worked initially, but once again this morning the Blaze will not link.
I have told the phone to forget this device and then gone back to the app
and it just spins its wheels and refuses to connect. For the time being I
have given up on it and will use the phone as a step tracker since the
Blaze seems so unreliable. If and when I have time I'll try again.

[MarcoGFitbit]

Hello @Captainpt, I hope you're having a great day, thanks for taking the time to reply! 

If your Blaze is still not linking to the Fitbit app on your phone to sync, I would like to suggest checking @HelenaFitbit's excellent tips and recommendations that have been proven to be very helpful for many people facing the same situation.

However, if after following these steps your tracker is still not linking, my recommendation would be setting up your tracker as a new device to reset the connection between your tracker and your phone. Don't worry, none of the information stored in your account so far will get deleted.

To set up your tracker as a new device:

1. Restart your Blaze by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. 
2. Go to the Bluetooth settings on your phone and check if your tracker is listed under the paired devices list. If it is, tap on it and select Forget this Device.
3. Restart your phone.
4. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
5. Choose your tracker and follow the onscreen instructions to continue
6. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

[Captainpt]

I am becoming somewhat adept at this procedure as I often have to do it
three or more times a day.

It seems that the device insists on a good connection to cellphone service,
WiFi, and Bluetooth to stay connected even though it is only actually
synced via Bluetooth. I never had this problem with the Charge HR last
year.

Nonetheless, I am usually able to reconnect eventually. Although, for
example, yesterday I had to twice 'forget ' the device, then remove it from
the App and restart the phone and set it up from scratch again

[MarcoGFitbit]

Hello @Captainpt, thanks for taking the time to reply! 

If you find yourself repeating the same troubleshooting for your tracker to sync on your mobile device, please consider enabling the All-day sync function inside the app to strengthen the Bluetooth bond between your tracker and your phone.

To enable All-day Sync:

1. Open the Fitbit app and tap on the Account tab on the right top corner of the screen.
2. Tap on your tracker
3. Scroll down and enable All-day Sync. 

I hope this can be helpful, give it a try and let me know the outcome! 

[SunsetRunner]

I'm having the same issue with my fitbit not staying connected. I've tried every one of these steps including the all day tracking one but it doesn't really help either. 

[KittyS]

I had the same problem and found a solution. My Blaze wouldn’t sync and I didn’t receive calls and messages. I couldn’t sync my watch with my phone because my iPhone couldn’t find it. Then I discovered that it was connected to my iPad. Once I deleted my Blaze from my iPad (disconnect the Bluetooth), my phone could see it again. I think the Blaze can only be paired with one device. Hope this helps for others as well! 

[MarcoGFitbit]

Hello @KittyS I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate you have taken the time to list the troubleshooting steps you've followed in order to solve this issue on your side, I'm sure they will be very helpful for other members of the Community facing the same situation. 

If there's anything you might want to add or if there's anything else we can do for you, please feel free to reply. 

[Mark-ish]

This was exactly the problem with mine. Thanks so much for eliminating my frustration of the day! iPad link disabled and BOOM!  We’re in business!