Can't find add a new device

[Lindsaytrueman]

my mothers been having issues syncing her Fitbit to her iPad so I'm trying to fix but after restarting the Fitbit and iPad and following all the recommended steps to fix this problem nothing seemed to be working, so I decided to remove the Fitbit charge she has paired with the account and now I can't find a way to repair. I've looked for the add a new device option that there's supposed to be but I can't find it anywhere. Perhaps I'm just not looking hard enough or misunderstanding where it's supposed to be located (under the account tab, right?). I've updated the app to the newest version and the iOS on the iPad is up to date too. I've tried logging out and logging back in, I just can't find it no matter how hard I look. Any help would be appreciated 🙂

[DerrickS]

@Lindsaytrueman I'd recommend making sure that your iPad model is compatible with syncing Fitbit trackers. Click here to double check.

If the iPad is compatible, I'd then recommend the following steps:

1. Restart the Charge.

2. Reboot the iPad.

3. Turn off your iPad's Bluetooth for 10 seconds and then turn it back on.

4. Use the "Replacing a Tracker or Adding Another Tracker to an Existing Account" instructions listed here to re-pair your tracker to your account.

Welcome to the Community and keep me posted if this helps you out!