Can’t find my charge 2

[ReineB]

I have lost yesterday my Fitbit charge 2, is there any way to find it ?? (Am sure it’s not home) can we locate it !! 
It only has 30% battery 😑

[JohnnyRow · Accepted solution]

What should I do if I lose my Fitbit device?

If you lose your Fitbit device, try the following tips to find it: 

• Check your dashboard to see the last time your device synced. If it synced recently, it's likely within range of your phone.
• If you use a clip-on device, check the clothes you were most recently wearing. 
• Take your phone to the area where you think you lost your device and try to sync it. If your device syncs, it's nearby. For more information about how to sync your device, see How do Fitbit devices sync their data?
• Try using a Bluetooth locator app to help you find your device. For iPhone, try LightBlue Explorer. For Android, try Bluetooth Finder.

[ReineB]

I used the app for apple and it shows the charge 2 in 2 different places home, but it s not home, i asked the Neighbors if they saw it and of course they said no, now my question is if i can still can reach it if it turned off !!! 

[JohnnyRow]

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@ReineB wrote:

I used the app for apple and it shows the charge 2 in 2 different places home, but it s not home, i asked the Neighbors if they saw it and of course they said no, now my question is if i can still can reach it if it turned off !!! 

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I don't think there is a way to turn off the Charge 2.  It's just when the battery goes down, and then there is no bluetooth to help find it.

[ReineB]

And also when i press connect to charge 2 , it s not connecting ? any idea why ? 

[JohnnyRow]

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@ReineB wrote:

And also when i press connect to charge 2 , it s not connecting ? any idea why ? 

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I have no idea where you are pressing "connect to charge 2", but if the tracker is not in bluetooth range or the battery is dead, there's no way for it to communicate.