Can't find steps in app

[Mandolynnrose]

Steps aren't visible on my app dashboard, and I can't find them anywhere in my app. I've tried editing my dashboard view, uninstall/reinstall, log out/log in, and steps are never an available option for me to add. I confirmed with another user that does have steps visibility that we are both working on the same app version, and the same iOS version. Help articles available are all several years old and the steps contained do not resolve my issue. Please help!

[Corr]

Hi @Mandolynnrose If your problem is related to the dashboard and not to the mobile app, then you could follow this thread: https://community.fitbit.com/t5/Fitbit-com-Dashboard/Tiles-on-the-Dashboard-not-uploading-refreshing .There is a known problem/bug in the dashboard, Fitbit support says it is been worked on.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mandolynnrose. It's good to see you around and thank you for your help, @Corr.

@Mandolynnrose Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend confirming if your device is paired to your Fitbit account by doing the following:

1. Open the Fitbit app, tap the Today tab, and tap your profile picture.
2. If you don't see any device paired, tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

For more information about the Fitbit app, see How do I use the Fitbit app?

By the way, I've moved your post to iOS App board so we can keep our forums organized.

Hope this helps!

[Mandolynnrose]

I've successfully been able to get the steps logged by my iPhone added to the dashboard by adding 'MobileTrack' as a device, but I cannot sync steps logged by my Apple Watch - only my physical phone.