Can't get replacement Charge HR on my account

[jessicarom]

Have a replacement HR.  Have an account with my HR and a Zip on it, deleted my old HR from my account. Now I can't get either my ipad or my iphone to let me add a new device.  When I walk through the steps, the menu moves to "Learning" mode and never seems to stop.  I've tried it several times now, on different days, and I'm always stuck at the same spot with both devices.  I did restart the HR and made sure the firmware was current.  I've tried putting the dongle in my USB drive to force a software load, nothing happens there either so maybe it's recognizing that I have an account.  I have no idea what else to do....appreciate any assistance.

[DerrickS]

Hi @jessicarom and welcome to the Community! The following tips should help:

1. Make sure that you are using the most current version of Fitbit Connect on your computer. Click here to download the latest version.

2. Restart your tracker.

3. Make sure that your computer is connected to the internet and that your USB drive is recognizing the sync dongle.

4. Use the replacement setup instructions listed here to add your new Charge HR to your account.

Let me know if you need any additional assistance.