05-10-2016 19:42
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05-10-2016 19:42
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i have the new version of the iphone se. i have the fitbit charge. it will not connect via bluetooth or sync to my phone. i have tried everything
05-11-2016 08:29 - edited 05-11-2016 09:14
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SunsetRunner
05-11-2016 08:29 - edited 05-11-2016 09:14
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Welcome to the Community @nscotthendo! Could you tell me if you get any error during the process? If yes, what does it say? Before start syncing, your tracker has to be pair to your account. Could you tell me if you followed these instructions during that process? Also, make sure that your mobile device is running the latest version of the Fitbit app.
Looking forward to your new comments.

06-29-2016 07:38
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06-29-2016 07:38
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06-29-2016 08:27
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06-29-2016 08:27
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@unicornsexist Let me see if I can help you out. The iPhone SE is for sure a compatible device with syncing and updating Fitbit trackers. I'd recommend:
1. Restarting the tracker.
2. Rebooting your partner's iPhone.
3. Open the iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.
4. Try updating the tracker's firmware.
If steps 1-4 don't help, I'd then recommend try using either a different mobile device or a computer to update the tracker's firmware.
Hope this helps!

