Can't get the update and fitbit is no longer syncing anything

[xxSaffyxx]

I am using a Versa 4 and it's been working very well with no probs, along with the six month premium subscription that came with it.

Now there is a new update available and doesn't work. Have tried the update several times and it just said that it won't sync.

Also over the last three days my stats are not going through either. Step count won't even show anymore. According to the app I only did 38 steps yesterday.

I've deleted the app and reloaded. Turned phone off/on. Turned bluetooth off/on. 

Is there a glitch with this update? Because it's not working at all for me.

[xxSaffyxx]

Who actually reads these messages - is it Fitbit officials or just the community?

I need to find where I can contact to get help with this. My app has me showing as Premium, but that expired about the same time it stopped syncing, so I don't know how to clear that. Maybe that's the problem or maybe it is a software problem. I would like to know as the fitbit app has not worked for about a week.

[xxSaffyxx]

I really need some real help - how do I contact Fitbit?

Attempting to correct this, I've logged out of Fitbit and logged back in. Removed the app, and reloaded it.

Removed my watch from the app and now........ tadaaaa...... I can't get that loading back onto the app. Getting really annoyed with this. The app doesn't find my watch anymore. It keeps saying ERROR.

So what's happening with this people?

[xxSaffyxx · Accepted solution]

Can't believe what I've gone through to sort this.But finally got it sorted after finding something here:

https://support.google.com/fitbit/answer/14225533?hl=en&sjid=10026158156361695111-NA#exp&zippy=%2Cho...