Can't join challenges

[Needs]

I can't join any challenges.  It says no more than 5, but I'm not in any.  I've looked for an answer on here, but it says the problem is resolved.  It isn't.  

[SunsetRunner]

Thankfully I am in 4, but I can not join the 5th.....

I thought they sorted this out?

[Needs]

They said it was fixed, but I still can't start or accept any challenges. I've deleted and reinstalled the app several times with no change.

Sent from my iPhone

[SunsetRunner]

Got a reply from Twitter, to try other support channels, telephone closed, email upto 2 days.... Forums non existent, Twitter tells you to try other channels....

[Needs]

I emailed and they said they reported it to the engineering team

[MarreFitbit]

Hello my friends @Needs @SunsetRunner, I'm glad to see you both around ! Each Challenge invite has a 24 hour window to accept, my guess is that you tried to accept the Challenge invite outside of this window.

I'd recommend asking the person who invited you to resend the invite, all your steps will also count retroactively if you join a Challenge that is already in place. Click here for more information.

Let me know if you have any additional questions!

[Needs]

This is not the case for me. I can't even start my own challenges. I have no challenges, yet the app thinks I have 5.

Sent from my iPhone

[MarreFitbit]

Hmmm...very strange let me say. We had this issue back in the past, but it has been solved. 

However, I'd recommend doing these steps:

• Log out of your Fitbit App
• Force quit the App
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit App

Let me know if this does the trick @Needs! 

[Itsmikeb]

I've had the same issue for weeks now. The precedure above did not help at all, I've previously even when the further and reinstalled the app to no success. I can't accept challenges or create them.

[MarreFitbit]

I can't explain the cause of this @Itsmikeb... but thanks for the heads up!

I'd recommend getting in touch with Customer Support so they can do a deeper investigation into this and see where the issue is coming from. 

Let us know what they say!  Welcom to the Community, btw!

[Needs]

I contacted customer support when I originally posted this issue. They said the engineers were aware of the bug and working on it.

Sent from my iPhone