07-02-2016 11:34
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07-02-2016 11:34
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I can't join any challenges. It says no more than 5, but I'm not in any. I've looked for an answer on here, but it says the problem is resolved. It isn't.

07-02-2016 11:58
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SunsetRunner
07-02-2016 11:58
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I thought they sorted this out?

07-02-2016 12:07
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07-02-2016 12:07
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Sent from my iPhone
07-02-2016 14:03
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SunsetRunner
07-02-2016 14:03
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07-02-2016 14:55
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07-02-2016 14:55
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07-30-2016 10:31
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07-30-2016 10:31
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Hello my friends @Needs @SunsetRunner, I'm glad to see you both around ! Each Challenge invite has a 24 hour window to accept, my guess is that you tried to accept the Challenge invite outside of this window.
I'd recommend asking the person who invited you to resend the invite, all your steps will also count retroactively if you join a Challenge that is already in place. Click here for more information.
Let me know if you have any additional questions!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

07-30-2016 18:48
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07-30-2016 18:48
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Sent from my iPhone
08-01-2016 04:42 - edited 08-01-2016 04:50
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08-01-2016 04:42 - edited 08-01-2016 04:50
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Hmmm...very strange let me say. We had this issue back in the past, but it has been solved.
However, I'd recommend doing these steps:
- Log out of your Fitbit App
- Force quit the App
- Turn off the Bluetooth
- Shut off your phone and turn it on after 1-2 minutes
- Turn on the Bluetooth
- Log back into your Fitbit App
Let me know if this does the trick @Needs!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

08-01-2016 05:16
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08-01-2016 05:16
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08-01-2016 05:21
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08-01-2016 05:21
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I can't explain the cause of this @Itsmikeb... but thanks for the heads up!
I'd recommend getting in touch with Customer Support so they can do a deeper investigation into this and see where the issue is coming from.
Let us know what they say! Welcom to the Community, btw!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

08-01-2016 05:31
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08-01-2016 05:31
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Sent from my iPhone
