help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't log anything in Fitbit App

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-26-2021 12:09 - last edited on ‎06-27-2021 12:51 by

‎06-26-2021 12:09 - last edited on ‎06-27-2021 12:51 by

I seem to be unable to log anything on Fitbit or click into anything on my app since 7pm, I’ve checked for updates and everything is updated ok, anyone else experienced the same issue?

 

 

Moderator edit: subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎06-27-2021 12:50

‎06-27-2021 12:50

Welcome to the Fitbit Community, @JenL1981.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend trying the following:

 

  1. Force quit the Fitbit app.
  2. Clear your iPhone cache: How to Clear Your Browser's Cache on an iPhone.
  3. Reboot your phone.
  4. Open the Fitbit app.

By the way, I've moved your post to the iOS App board so we can keep our forums organized.

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer