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Can't log details in the Fitbit app

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The Fitbit app is no longer allowing any details to be logged in such as food or water intake or new sleep logs. The data on steps etc is correct but no new logs can be entered. Please advise how this can be corrected.

 

 

Moderator edit: subject for clarity 

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Welcome to the Fitbit Community, @Paulmurfin.

 

Thank you for sharing the details of the issue you’re experiencing. I recommend doing the following:

 

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  3. Force quit the Fitbit app.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.

If the issue persists, you can try to uninstall and reinstall the app. 

 

I'll be around if you need further help.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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