help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Aria data missing from dashboard and iOS app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-11-2021 04:17 - last edited on ‎01-13-2021 12:03 by

‎01-11-2021 04:17 - last edited on ‎01-13-2021 12:03 by

Hiya - I am missing the data from the Aria scales only from like.... Oct, Nov Dec and now this year as well.

 

It was there and working as of my weigh in this morning and is now missing from both the online dashboard and also my iOS app...

 

Any clues?  


Ta!

 

 

Moderator edit: subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎01-13-2021 12:02

‎01-13-2021 12:02

Welcome to the Fitbit Community, @Johnaldthan.

 

Thanks for the details shared in your post. I recommend trying the following:

 

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  3. Force quit the Fitbit app.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.

I'll be around if you need further help.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes