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Aria data missing from dashboard and iOS app

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‎01-11-2021 04:17 - last edited on ‎01-13-2021 12:03 by

‎01-11-2021 04:17 - last edited on ‎01-13-2021 12:03 by

Hiya - I am missing the data from the Aria scales only from like.... Oct, Nov Dec and now this year as well.

 

It was there and working as of my weigh in this morning and is now missing from both the online dashboard and also my iOS app...

 

Any clues?  


Ta!

 

 

Moderator edit: subject for clarity 

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‎01-13-2021 12:02

‎01-13-2021 12:02

Welcome to the Fitbit Community, @Johnaldthan.

 

Thanks for the details shared in your post. I recommend trying the following:

 

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  3. Force quit the Fitbit app.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.

I'll be around if you need further help.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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