Can't log in to app

[MarieR1910]

The app logged me out yesterday and now it won't let me log in. Its saying my password is incorrect however it let me use that password to log in through internet browser.  I tried resetting the password but it would not email the link to do so. 

I have also done the following:

• Check that your phone's date and time are set automatically
• Restart your phone and Fitbit
• Force quit the Fitbit app and reopen it
• Update the Fitbit app to the latest version.
• Uninstall and reinstall the Fitbit app from the Play store

[LizzyFitbit]

Welcome to the community forums, @MarieR1910.

Thanks for your research and the steps that you've tried prior to posting. You've done a great job so far! While this is odd, may I know if this started after updating the Fitbit app? Did you check your spam or junk folders to see if the reset password email fell there?

In the meantime, I'd recommend resetting the password from your web dashboard. Once you've changed it, please try logging in to the Fitbit app one more time to see how it goes afterward.

[MarieR1910 · Accepted solution]

Thank you for your reply.  I tried resetting my password from the webpage and it did not work.  I then tried changing my email and that did work, so I'm back on the app.  Again thank you, I appreciate your help

[LizzyFitbit]

@MarieR1910 It's nice to see you around.

You're very welcome, and thanks for your efforts while working on this matter. I'm happy this got sorted out and I'm going to mark your post as the Best Answer to help other members who may have similar issues.

By the way, I'd like to invite you to visit our Health & Wellness board. This is a great place to share your experiences, meet people who're going through similar things and create new topics. Happy stepping!