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Can't log in to my Fitbit app

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‎09-17-2021 23:46 - last edited on ‎09-18-2021 07:44 by Fitbit Moderator

‎09-17-2021 23:46 - last edited on ‎09-18-2021 07:44 by Fitbit Moderator

Tbh I’m quite frustrated. The app wouldn’t sync at all yesterday. I tried everything. Restarted my phone, restarted my Fitbit. Today I deleted the app and downloaded it again. But now I can’t log in to the app. Even though I can log in on the website 

 

 

Moderator Edit: Clarified subject

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‎09-18-2021 07:48 - edited ‎08-14-2023 03:33

‎09-18-2021 07:48 - edited ‎08-14-2023 03:33

Hi there, @Lahan. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand why you're feeling frustrated. 

I would like to suggest you to go to your phone Settings > General > Date & Time and make sure Set Automatically is enabled. Then, force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. After that, try to log in again. 

If you continue having syncing difficulties, please see Why won't my Fitbit device sync?

I've moved your post to the iOS App board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-18-2021 07:48 - edited ‎08-14-2023 03:33

‎09-18-2021 07:48 - edited ‎08-14-2023 03:33

Hi there, @Lahan. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand why you're feeling frustrated. 

I would like to suggest you to go to your phone Settings > General > Date & Time and make sure Set Automatically is enabled. Then, force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. After that, try to log in again. 

If you continue having syncing difficulties, please see Why won't my Fitbit device sync?

I've moved your post to the iOS App board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer