Can't log into App from my Iphone

[bigwoop302]

I can't log in to my Fitbit app. I have the Iphone 6S plus and the Flex 2.   Keeps saying to check email and password are correct and they are correct.  Everything was fine until this morning.  I have read other posts and have tried everything that I read, but still no luck.  I have no problem signing on from my computer just not the app. Getting extremely frustrated.  HELP

[SunsetRunner]

Hi @bigwoop302. (Cute name BTW!) Sorry about the issues you’re having. The first thing I would do is restart your Flex 2. Tap here for instructions. Make sure you feel the vibration. After the restart, fully charge your device then try again to sync. 

If this does not do the trick, then tap here for more trouble shooting tips. 

Please let us know if this problem gets resolved. 

[bigwoop302]

Thanks Carol. I did everything but still can’t sign in the the Fitbit app. And am still getting the error message

Sent from my iPhone

[MarcoGFitbit · Accepted solution]

Hello @bigwoop302, thanks for joining the Fitbit Community, it's great to have you on board. It's great to see you too @SunsetRunner, I appreciate all your help. 

@bigwoop302, I appreciate you have let us know about this issue preventing you from logging in to your account in the Fitbit app. If you are able to log in with your credentials in the online Dashboard I would like to suggest you to reset your password, then try to log in to the Fitbit app. If you're still getting the same error message, force-quit the app and restart your phone, then try again. 

Finally, if this doesn't seem to work, uninstall and reinstall the app and try to log in again. Give it a try and let me know how it goes, I'll be happy to continue assisting you! 

[bigwoop302]

Thanks Marco. I have done all that (I think) and to no avail. I will try them all again and let you know if it works

Sent from my iPhone

UPDATE:

Woohoo it worked

I reset my password, then uninstalled/reinstalled the app from my icloud and it worked.

Thanks so much.

[bigwoop302]

Woohoo it worked

I reset my password, then uninstalled/reinstalled the app from my icloud and it worked.

Thanks so much.

[MarcoGFitbit]

Hello @bigwoop302, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!