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Can't log into Fitbit app

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‎04-12-2019 09:35 - last edited on ‎04-13-2019 07:00 by Fitbit Moderator

‎04-12-2019 09:35 - last edited on ‎04-13-2019 07:00 by Fitbit Moderator

Fitbit doesn’t allow me to login via Fitbit app to allows to sync! I sending a multiple requested to change the password, it’s said send to my email, but haven’t received any email from Fitbit (don’t see in junk folder).

 

 

Moderator edit: updated subject for clarity

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‎04-13-2019 07:04 - edited ‎10-19-2023 16:28

‎04-13-2019 07:04 - edited ‎10-19-2023 16:28

Welcome to the Fitbit Community @Group110! Thanks for trying to reset the password!

If you're still unable to log into your Fitbit app, toggling "Set Automatically" in your iOS time & date settings seems to help with iOS users logging into the Fitbit iOS App.

You can verify that this settings is on by: opening your iOS settings > tap General > tap Date & Time > and verify that 'Set Automatically' is toggled on.

I'd also recommend making sure that you are using the latest version of the Fitbit iOS App.

Please keep me posted if you still run into trouble with logging into the Fitbit iOS App after trying the above.

Maria | Community Moderator, Fitbit


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