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Can't log into Fitbit app

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‎12-04-2019 12:12 - last edited on ‎12-06-2019 14:04 by Fitbit Moderator

‎12-04-2019 12:12 - last edited on ‎12-06-2019 14:04 by Fitbit Moderator

When I try to log in to the app, it says check password and email, even tho I can log in through safari with the same details.

I have turned off my WiFi off when logging in and I have also deleted the app and re downloaded but it’s still the same.

 

Any suggestions please? 

thanks 

 

Moderator edit: Updated subject for clarity 

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‎12-06-2019 14:07

‎12-06-2019 14:07

@Philscm Welcome to the Community. Thanks for the details mentioned. 

 

Sorry for the delayed reply. I've moved your post to this board, because it's more related to the topic. 

 

It's pretty weird that you're able to log into Safari but you're not able to log into the Fitbit app. I would like you to try to reset your password and after you've changed it, please log out from the online Dashboard and log back in with the new password. 

 

Let me know how it goes. I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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