Can't log into Fitbit app

[NP57]

Trying to set up a new Alta after my old one stopped working.  Changed my password on my laptop dashboard and now I cannot log in on my phone!  Very, very frustrating as I have never had this occur before when I change trackers!

Deleted app, reset password 3 times and still the same issue.

"Please check that your email and password are correct"

What the heck is going on here?  I'm about to send this new tracker back and be done with Fitbit and try another tracker!

Moderator edit: subject for clarity 

[Baltoscott]

Hi @NP57 

Try restarting your iPhone. If you still can't get it to work, maybe try changing the password again to something really easy to type just to make sure you are entering it correctly when you try to do it on your phone.  You can change it to something more secure after you are done troubleshooting.  

[NP57]

Thank you Scott!  Not sure why, but it did work...very frustrating though!  Not a great user experience for sure 😞