help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can’t log into app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-16-2020 16:20

‎06-16-2020 16:20

I have been having issues with the app today. Could look at various stuff, profile and the buttons along the bottom of the screen but I couldn’t click on anything in my dashboard, sleep challenges or anything. I have restarted my phone, deleted the app and that’s where my next issue lies. It won’t let me log in. I can log in on safari via Facebook but can not log in to the app even with the same information and there is no log in via Facebook option on the app?  Help please. 

Best Answer
0 Votes
1 REPLY 1

‎06-17-2020 13:31

‎06-17-2020 13:31

Welcome to the Fitbit Community, @Maddy8125.

 

I am sorry to hear about the issue you're experiencing with the Fitbit app and that you're unable to log in. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend to uninstall the app again and reinstall it. Try to log in and let me know if you get any error message if the issue persists.

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes