Can’t login to Fitbit phone app

[GabW]

I have not been able to login to the phone app for a week. It is not a username or password issue because I can login to the website without issue. The error message just says “oops something went wrong. Please try again”.

i have deleted the app and reinstalled it, but it still didn’t work.

I am on iOS 13.4.1

Any ideas?

[LiliyaFitbit]

Welcome to the Fitbit Community, @GabW. I am sorry for the delayed response.

I am sorry to hear you're unable to log into the phone Fitbit app. Thanks for trying to resolve this and providing the additional details, I am here to help. I recommend doing the following:

1. Verify if your Fitbit app is updated to the latest version: How do I update the Fitbit app? 

2. Force quit the app

3. Shut down your phone completely. Wait about 1-2 minutes then turn your phone back on. 

4. Go to your phone Settings > General > Date & Time and make sure Set Automatically is enabled. 

5. Try to log in again.

Let me know how it goes, I'll be around.