Can't login to app

[SunsetRunner]

I can't access and login my fitbit app. windows pop up says "the operation couldn't be completed. (NetworkbitKit.HTTPError error 1.)". How do I resolve this please?

[MarcoGFitbit]

Hello @sueann87, I hope you're doing well, thanks for coming back and let me know your issue has now been resolved, I'm very glad. It's a pleasure for me to welcome you to the Fitbit Community @HIru.

@sueann87 In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can

do for you, please keep me posted!

@HIru, if your tracker is still not syncing successfully I would like to suggest you the following:

• Make sure you have a strong WiFi signal
• Make sure there are no other Bluetooth devices around that might interfere with the syncing process.
• Restart your tracker
• Restart your phone

If this does not seem to work my best recommendation would be setting up your tracker as a new device to reset the connection between the phone and the tracker. Don't worry, none of the information previously stored in your account will be deleted. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Guindian]

What is the solution here? I don't see any.

[Guindian]

Please post if you have a solution.  This is so dumb for the Fitbit not to provide a solution.

[Guindian]

It does not work.  Is it a real solution or you are fishing around?

[Guindian]

Looks like no one in Fitbit wants to answer.

Moderator Edit: Word Choice.

[MarcoGFitbit]

Hello @Guindian, I hope you're doing well, it's nice to see you around. 

To start, I would like to know which issue are you currently having. Are you not able to log in to the app because you're receiving an HTTP error message? If so, please refer to my previous post on this thread and try the troubleshooting steps in it. 

If you have any other issues related to syncing or pairing, please let me know so I can help you further.

Thanks for your patience, if there's anything else I can help you with, please feel free to reply. 

[Guindian]

None of the suggested step works.

[Guindian]

I have uninstalled and reinstalled two times before, and on both occasions I lost all the data and had to start all over again.  Are suggesting this as the solution?

[MarcoGFitbit]

Hello @Guindian, I hope you're having a great day, thanks for taking the time to reply. 

Since when have you been logged out from your account? Are you getting any kind of error message?

Is it possible you have a different Fitbit account registered to a different email address? We have received reports from people who have not been able to see their past data history but they have logged in with a different email (often containing a small typo) which might be your case as well as all the information gets stored in our servers and none of the information there is deleted. 

Please try to log in with another email address you might have and let me know if you're able to see the previous data you're not able to see right now. If you're still getting an error message, please take a screenshot of it and reply to me with it. 

Thanks for your patience, if there's anything else I can do for you please feel free to reply. 

[Ferhana]

I cannot open the Fitbit app -it keeps giving me the ‘Oops - Error 1’ msg that says try again.

[MarcoGFitbit]

Hello @Ferhana, I hope you're doing well, thanks for joining the conversation and welcome to the Fitbit Community. 

I appreciate you have reported this error message. At this moment I would like to gather some information from you so I can check this further:

• iPhone model you're currently using.
• OS your iPhone is running.
• App version currently installed in your phone (go to the App Store and check if there's an update)

Thanks for your patience and understanding, I'll be waiting for your reply. 

[NONEEVER]

Same here. Can't log in.

[MarcoGFitbit]

Hello @NONEEVER, thanks for joining us, it's a pleasure for me to welcome you to the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with me. Tell me, have you restarted your password recently? Are you receiving an error message when trying to log in? If so, please take a screenshot of the error and reply to me with it. 

Thanks for your patience and understanding, I'll be waiting to hear from you! 

[Guindian]

The old technology that might work is to shutdown and restart the fitbit
and the phone. Good luck.

[MarcoGFitbit]

Hello @Guindian, I hope you're doing well, thanks for sharing your insight about this issue, I really appreciate it. 

If you're still unable to log in to your account, other thing that might help is to turn off WiFi on your phone, then log in using your cellular data, once logged in turn on WiFi again. 

Once again, thanks for sharing your experience, if there's anything else I can do for you, please feel free to reply. 

[kegbuna]

So I was pretty frustrated with this issue but I think it was somehow related to my connection to the App Store as well or maybe something with accounts on the phone. Anyway I got the battery replaced on my phone which required a restore and the problem was gone. I did see some intermittent issues with the App store while this problem was present so I am thinking they could be related. So, another thing could be configuration data persisted by the app somewhere.

I should note though that I don't think most other apps I was using at the time, i.e. from Netflix, Hulu, Amazon, dating, Gmail and assorted Google apps, etc were experiencing any problems with logging in or connections.

[MarcoGFitbit]

Hello @kegbuna, I hope you're doing well, it's nice to see you around. 

We really appreciate our members's input and feedback and I would like to thank you for yours. I'm very glad to know that your issue was resolved at the end. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[KyrieRoweZam]

HELP!! I have contacted help support 3 times, the 3rd time was just cancelled???

I cant sign into my fitbit connect to update my music, but I can sign in on the internet no problem.

I have tried changing my password, unistalling fitbit connect, turning off my computer and turning it back on again to re download fitbit connect only for it for it to do the same thing, an error has occured, please try again.

PLEASE help!!!