Can’t manually add any activities

[Laurabosv]

When I follow the instructions to manually add an activity in the app, no results are shown when searching for my workout (either in English or Dutch). Nothing happens, screen remains empty. I’ve already updated both the Fitbit and the app so I don’t know what else I can try. Is this a commonly know issue?

I’ve asked this question before but no-one from fitbit actually tried to resolve this.

 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Hi @Laurabosv, it's nice to see you again in our Community Forums.

Thank you for sharing the details of the issue you’re experiencing. I appreciate your efforts to resolve this and providing a screenshot. I recommend trying the following:

1. Log out from the Fitbit app.
2. Confirm that the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app, log back in to your account and try to log the exercise.

If the issue persists, please confirm if changing the language of the Fitbit app to English resolves the issue? Changing the language on your phone changes the language in the Fitbit app. For more information, see How do I change my language on Fitbit?

Looking forward to hearing back from you.