Can't open the notifications option on the app

[Jestmeo]

 

I just got a Versa 3 but I can’t open the notifications on my app to set what I want pinging on my wrist

for example WhatsApp text Or things like that 

am I missing something? Do I need to switch something on the watch?

I had an ionic but it stopped charging all of a sudden but I liked the way I could pick up on voip calls or messages  in a noisy environment 

the notifications doesn’t expand out. I’m guessing that’s the problem anyway. 

[Guy_]

The best way to resolve Fitbit App issues like that is

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit shutdown [though it doesn't seem to fully

Log back in to the Fitbit app

*Quick Shortcut. Press and hold the Fitbit launch icon, then App info [on some phones]

[ERocko]

I'm having the same issue, but I have a Versa 2, on iOS. I've tried restarting both the fitbit and iPhone, but no luck. 

[Guy_ · Accepted solution]

@ERocko  On IOS reinstall the Fitbit App

[ERocko]

Thnx. That fixed it 

[Stlee16]

I have the same problem. Will I lose all the data in my Fitbit if I delete it and have to restart again?? 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Stlee16.

Thank you for joining the thread and sharing that you're experiencing the same issue. You shouldn't lose any data if you uninstall and reinstall the Fitbit app. I recommend syncing your device and then uninstall/delete the Fitbit app from your phone. After that re-download the Fitbit app and sign back in.

Hope this helps!

[Stlee16]

Thank you. This has resolved the issue

[LiliyaFitbit]

Thank you for your reply, @Stlee16.

This is great news and I hope you continue enjoying the experience! Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

Keep on visiting the forums!