Can't pair new Versa 2 with iPhone XS Max

[Anna_Anel]

Just purchased Versa 2 special edition and cannot pair it with my iPhone XS Max. Brand new from the box. I got the Versa in the first place because my Fitbit Blaze was no longer holding a charge I tried everything the forums recommended and had no luck I thought what the heck I’ll get a new Fitbit. Now this one won’t even do the initial pairing.

Ive tried everything from uninstalling/reinstalling app, restarting phone, restarting Versa 2, turning off/on the Bluetooth on my phone ALL in numerous different orders as well. 
im extremely frustrated as I purchased this as a solution to my previously not working well Fitbit Blaze. 
If I don’t get a solution (I’ve searched all the topics on this with again no luck) I will be returning. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Anna_Anel.

I am sorry to hear your Fitbit Blaze is no longer holding a charge and you can't pair your new Versa 2 to your iPhone XS Max. I appreciate your troubleshooting efforts, I totally understand how you are feeling and I am here to help. I recommend trying the following:

1. On your phone, go to Settings > Bluetooth and remove the Fitbit devices in the list.

2. Turn off other Bluetooth connections that are nearby. 

3. Verify if the Fitbit app is updated to the latest version. See this link.

4. Restart your phone and device once again and try to set up again. 

You can confirm the complete troubleshooting instructions at Why can't I set up my Fitbit device?

Regarding the issue with your Fitbit Blaze, battery use is affected by various factors and settings and I recommend checking our tips for preventing battery drain at Can I extend my Fitbit device's battery life?

Keep me posted on the outcome. I'll be around if you have any additional questions.

[Anna_Anel]

Thanks for the quick reply but still no luck. I tried those steps previously and tried them again just now. Still nothing.

[LiliyaFitbit]

Hi @Anna_Anel, thank you for your reply. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox. 

Let me know if you have any questions.