Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Hi @Maryann22
Run through this article to make sure your set up properly.
http://help.fitbit.com/articles/en_US/Help_article/1873
ALAN | VAN,B.C. Canada Community Council Member
Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS
Click here Fitbit help for more solutions
Best Answer