help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Experiencing partial functionality of Flex 2 with iPhone X

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-18-2017 12:25

‎12-18-2017 12:25

Experiencing partial functionality with the new iPhone X using iOS 11.2.1 (15C153)

 

The only things that work are the silent alarms. 

 

Does not track any data (steps, etc.)

Will not allow all day sync or notifications (error 304)

Battery level always displays FULL

It “says” it syncs & appears in Bluetooth 

Best Answer
0 Votes
1 REPLY 1

‎12-24-2017 09:29 - last edited on ‎08-13-2025 06:05 by Fitbit Moderator

‎12-24-2017 09:29 - last edited on ‎08-13-2025 06:05 by Fitbit Moderator

Welcome aboard @Mandrax! Thanks for bringing this up to my attention. I wanted to step in and inform you that iPhone X is not yet listed as compatible on fitbit.com/devices and that is the reason why you have been experiencing partial functionality with your Flex 2 and your iPhone X. Therefore, some or all functionalities may or may not always work at a 100%.

If possible, try syncing via a device listed as supported or using a computer. Our team is always working to test and add more iOS devices to the supported devices list, so keep an eye open for updates!

See you around. Smiley Very Happy

Mariam | Community Moderator, Fitbit

Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂

Best Answer
0 Votes