Can't read comments in challenges

[Sannali]

Hi! 
I am having difficulties reading comments in challenges sent by other members in the challenge. It only says {comment} but in Swedish.

Have anyone experienced this before and have a solution on the problem? 

Kind regards,

Sanna

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Sannali.

Thanks for the details shared in your post. I recommend trying the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.

If the issue persists, please confirm if you have your Fitbit app in English or Swedish? 

Looking forward to hearing back from you.

[Sannali]

Hi! Thank you for answering on my post. 

I've done all the steps that you wrote and none of them are working.

My Fitbit app is internally in Swedish. 

Hope we have a fix to the problem soon! 
Thank you for taking your time 🙂 

[LiliyaFitbit · Accepted solution]

Thank you for your reply, @Sannali.

I appreciate your efforts and the additional details. I would like to confirm if you've tried to change the language of the app to English? For more information, see How do I change my language on Fitbit? Do you see the comment if it's in English? I will be glad to investigate further. 

Looking forward to hearing back from you.

[Sannali]

Thank you for the idea @LiliyaFitbit, it worked! 

I also noticed that you can change the language on the app only and not the whole phone. Can be a suggestion to anyone else who experiences the same issue as I do. 

Perhaps the developers can look into why the Swedish version does not fully work? 

Thank you again, for now, my Fitbit app will be in English 😁

[LiliyaFitbit]

Thank you for your response, @Sannali.

I am glad to hear the issue is resolved now. Thank you for posting the update here, I appreciate your feedback and suggestions. Our team is always working on improving our devices and user experiences, and your comments are always welcome. To share additional feedback or if you want the features to be improved, feel free to visit our Feature suggestion board. That way other users can comment and vote on the idea to show their support. You can read the FAQ to better understand how that board works. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums!

[bellabellabella]

I had this problem as well. Thank you for the solution! I changed my country in the app from Sweden to UK. Now I can see the comments. I though the whole app would change language though. Only a few words in the app have been changed to English instead of Swedish. The Swedish translation is pretty terrible already. It would mix English and Swedish sometimes in the same sentence. Now I have even more of a mix! Weird.

[LiliyaFitbit]

Welcome to the Fitbit Community, @bellabellabella.

I appreciate your participation in the Forums and sharing that the instructions in this thread helped you resolve the issue. I understand how you are feeling and thank you for your time and feedback. You can find more information about changing language in How do I change my language on Fitbit?

I also recommend trying the following:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Clear your iPhone cache: How to Clear Your Browser's Cache on an iPhone.
4. Reboot your phone.
5. Open the Fitbit app and log back into your account.

Hope this helps. 

[kajsal]

Same here!