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Can't reinstall the Fitbit app on my iOS

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‎05-02-2023 20:07 - last edited on ‎05-04-2023 13:15 by Fitbit Moderator

‎05-02-2023 20:07 - last edited on ‎05-04-2023 13:15 by Fitbit Moderator

I deleted Fitbit app now I can’t reinstall it.

 

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎05-02-2023 20:46 - edited ‎05-02-2023 20:56

‎05-02-2023 20:46 - edited ‎05-02-2023 20:56

What version of Android or IOS is your phone?  If below iOS 15, or below Android 9, read on.

 

From Fitbit Setup Requirements 

JohnnyRow_0-1683085776005.png

 

And from What should I know about using the Fitbit app on my Android phone? 

 

JohnnyRow_1-1683085905878.png

 

So Fitbit has a terrible gotcha whereby with some phone OS versions, you can be running Fitbit, though maybe not with all the features, but if you delete the app, you cannot reinstall it.

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎05-03-2023 11:27

‎05-03-2023 11:27

That is horrible the Fitbit people are prentding they don’t know that this problem exists. They tell me report a problem. No response. Then I reach out to community. A reply lets me know that this is a kink in the Fitbit. Thank you for the heads up. Fitbit report a problem, thanks for nothing!

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‎05-03-2023 11:31

In response to Pammyca

‎05-03-2023 11:31

I tried to help your question, but you didn't even answer my question about which version your phone was running.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎05-05-2023 08:20

In response to JohnnyRow

‎05-05-2023 08:20

I have a 13 running a 16.

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‎05-07-2023 01:05

In response to Pammyca

‎05-07-2023 01:05

I want to apologize for the temper tantrum. I tried for days to reinstall app…. No luck! But then I linked my Fitbit to my Alexa then I just tried app one more time, and bamm it went thru. Woohoo.         Thank you Pam

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‎05-07-2023 11:00 - last edited on ‎03-30-2024 12:40 by Fitbit Moderator

In response to Pammyca

‎05-07-2023 11:00 - last edited on ‎03-30-2024 12:40 by Fitbit Moderator

@Pammyca Welcome to the forums. @JohnnyRow Thanks for stopping by to help our new member.

@Pammyca Thanks for the details provided, and the time taken while contacting our Support team. Because your phone is compatible with the Fitbit app, that might be the reason why our team wanted to report it as the Fitbit app should be available to download.

That being said, I'm glad you sorted this out and I hope you can keep crushing your goals!

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