Can't reset password

[Animal47]

Anyone know what is going on with the password reset as my wife cannot get on to her account so has requested a password reset but the link does not work, this has been happening for the last few days now.

[Aclobos]

@Animal47, I would contact customer support they should be able to help reset your password.

[RobertoME]

Hi there @Animal47, welcome aboard to our Community.

Were you able to reset the password of your wife's account or were you able to contact our Support team as @Aclobos suggested? I'm just giving follow up to see if everything is okay.

Please note that you can't change your password from within the Fitbit apps for iOS, Android, or Windows. You can only change the password by accessing your account via fitbit.com.

Keep me posted how it goes, I'll be around.

[Animal47]

Yes thanks, after several days of checking, the reset link finally linked to a working page.

[RobertoME]

Hi there @Animal47, that's awesome. Thank you for letting me know the email to reset the password finally went through.

Don't forget to keep participating in our Community Discussion boards and as always stay awesome!