Can’t see all text in challenges

[1Melissa]

I can only see one line of text in the challenges—the rest of the text is cut off. This is only iOS as the Apple users are having the same problem but not the Android users. I don’t see a post for this and it’s been going on for a couple of weeks. I’ve closed and opened the app, reinstalled, rebooted my phone. Is this problem being worked on?

[LizzyFitbit]

Hi @1Melissa. It's good to see you here and I'm sorry for the delay.

Thanks for sharing your feedback. I understand where you're coming from about this situation, and appreciate your thoughts. This was reported before to our team and since other members also shared that they're having similar issues I shared the new compiled information posted in this thread so they can continue investigating and working on the fix. I'm sorry if this caused you any inconvenience and be sure that your comments have been passed along to our team. I'll update this thread as soon as I have more details.

Hope to see you around.

[SueRutford]

Yes! Fix this! I’m seeing it on an iPhone XR, most recent version of both iOS and Fitbit app and it has been going on way too long.

[Acandioty]

Also experiencing this issue. 
This has been going on for a while. 
iPhone 8 with latest iOS and Fitbit apps

[LizzyFitbit]

Hi @SueRutford, good to see you here. @Acandioty, welcome on board.

Thanks for explaining that you've been experiencing this situation, as well for making sure everything is updated to the latest version. I understand your point of view and currently our team is working on this to bring a fix to all our members. I'll update this thread once I have more details.

If you need anything else, feel free to let me know.

[Shapor11]

I agree with Melissa. Why is this being reported just now, when it’s been an issue going on 2 months? Very unsatisfied here. FitBit will continue to lose customers if they don’t step up their game. I wouldn’t even consider paying for Premium at this point, that’s got to be a joke right?? 

[Shapor11]

Also “sorry for the delayed response” doesn’t mean much when the response is a month overdue. I really don’t get it. At any rate, please GET THIS ISSUE FIXED finally? Ugh. 

[lauramariel]

Same issue here, I opened a case a few weeks ago and Fitbit support just suggested to uninstall the app, reboot my phone and reinstall the app which of course did nothing.

[1Melissa]

Another Fitbit update today and still no fix, the fourth update since I originally reported this problem.  

[Wxgeek]

 still having the issue, even with a newer phone (latest app and iOS).  This half message (see image) was at least more amusing than annoying.

[NancyLZ]

New to the community but long-time FitBit owner. I have had this problem for weeks. Had it on iPhone 7 and still having it on iPhone 11 pro. IOS and FitBit app both updated. Very frustrating!

[LizzyFitbit]

Hi everyone. Thanks for taking the time to share your thoughts about this situation and sorry for the delay in replying back to you.

I understand your point of view and appreciate the feedback posted in this thread. As mentioned before while this was already reported to our team, the new information that was posted by some of our members was forwarded to our team so this behavior can be further investigated to get a fix as fast as possible. I'm sorry for this inconvenience \and once I have more details I'll share them with you.

[banana18]

I also am having this problem. IPhone 8 Plus, iOS 13, Charge 2. Been experiencing this for a couple months, and it’s pretty frustrating for all 20 members of our challenge with iOS devices.

[LizzyFitbit]

Hi @banana18. Welcome to the Forums.

Thanks for joining this thread to report that you're experiencing the same behavior. Your comments will be passed along to our team so they can continue working on this situation and bring a fix soon. I know how frustrating this has been for you when participating in challenges with other members, your feedback is never taken for granted and be sure that our team will keep being informed of the impact to each of you.

If you have any other question, feel free to let me know.

[LeighAnn48]

I too have been experiencing the issue with only one line of text showing up in challenges. I am running iOS 13.3. 

[LizzyFitbit]

Hi @LeighAnn48. Welcome on board and I'm sorry for the delay.

Thanks for letting me know that you're also experiencing the same issue with your challenges. Our team continues working on this behavior so you can enjoy this feature. Be sure that your comments haven't gone unnoticed as every feedback helps us to evaluate our procedures and implement improvements. I'll update this thread once there are more details to share and let me know if you need anything else.

See you around.

[Nigel1]

I have an iPhone and having this issue with only one line of text showing up in challenges.

please advise how I can fix this. 

[geo1952]

Me Too!

Anyone home FB Engineers?

[Julia_Gulia]

I’m in an ongoing workweek hustle.  Lately I noticed that the messages are cutting off, so I’ll see “It’s going to be a close call between” and then it cuts off. I’d like to know who I’m encouraging in the challenge. 

anyone else experience this or have a solution? 

 

[SunsetRunner]

Hello and welcome @Julia_Gulia 

This is an issue being addressed here: https://community.fitbit.com/t5/iOS-App/Can-t-see-all-text-in-challenges/td-p/3847164 The Fitbit Team is aware of the issue and working on a fix. 

I’m moving your post there so that you can participate in the discussion and keep informed with the situation. 

[KateVille]

Yes that’s the exact same issue I think we have all been having! How frustrating is this?!

Sent from my iPhone