Can’t see all text in challenges

[1Melissa]

I can only see one line of text in the challenges—the rest of the text is cut off. This is only iOS as the Apple users are having the same problem but not the Android users. I don’t see a post for this and it’s been going on for a couple of weeks. I’ve closed and opened the app, reinstalled, rebooted my phone. Is this problem being worked on?

[Batttler]

I thought I was the only one having this issue.  I'm glad I'm not crazy.  This is extremely annoying and shouldn't take months to solve.  Come on, Fitbit, get this fixed!

Fitbit Charge 3 - 20001.63.5

Fitbit app 3.12.1 (915)

iPhone 11 - iOS 13.3

[Tlcbw]

I first posted my aggravation with this issue on 11/13/19 and others posted months before I got around to it. I guess we’ll all just have to wait for Google to fix it when they take over. 😡 All we’ve gotten since is empty promises that they’re “working on it”. 

[Carrie26a]

Ya, I really don't believe that they're doing anything about it. Super aggravating

[Shapor11]

Instead of telling us you’re aware and working on it, (which I don’t even believe is accurate) why not give us ACTUAL UPDATE of where this is in the process and WHAT DATE it will be resolved. How in the world can it take 3 MONTHS to expand a field in a challenge view line? This is a joke. Do you just really like frustrating customers or trying to drive us away or what? I’m about done with this. Apple has products that actually work! Get with the program FitBit. Google can you help us now please?? 

[1Melissa]

Hi Shapor11, I can say be careful what you say around here or the moderator will delete your post, which is exactly what happened to me. It was deemed negative and unhelpful. Doesn’t that just take the cake? I started this post almost 3 months and 5 updates ago with nothing fixed whatsoever and I am negative and unhelpful. After over 7 years with Fitbit and issues all along, including my 6 month old Versa just dying, and challenges no longer enjoyable, this was the last straw. I bought a Garmin at Christmas and I’m not looking back. Best of luck to all. 

[Tlcbw]

I have upgraded to an iPhone 11 Pro since I first posted back in November. 13.3 iOS, Fitbit app 13.12.1. Same problem. Come on Fitbit. Fix this. Please. 

[HarryPotterSims]

This happens to me to! I have had my Inspire hr for half a month and this is the only problem with it I have not found a solution to! 

[Dswag]

Same thing is happening to me 

[Jayep99]

I also have the same problem!!!  It seems as if no one is listening to us !!  Been a user since 12/2015 !!!  So bummed out!!!

[Dswag]

Yes I’ve been having this issue for months. I may have to call them.

Sent from my iPhone

[developerjustin]

Is it safe to assume that the Fitbit team either doesn't know how to fix this or just doesn't care enough to fix it?

[LizzyFitbit]

Hi everyone. Thanks for your continued reports. I'm sorry for the delayed response.

I appreciate all your efforts while troubleshooting the Fitbit app, as well for sharing more details about this matter. I understand how you're feeling about not being able to read messages/notifications during the challenge. Our team is working hard on this behavior so this can be resolved, and you can take advantage of this feature. Once I have more details from them, I'll update this thread.

If you have any more questions, feel free to reply back.

[Tiki108]

Same problem here, also an iPhone user.  It’s not really a make or break thing for me, but it is annoying and it would be nice to see this fixed.

[Sheppy74]

Thank you for your continued work on this issue.    I'm sure everyone involved is anxious to have this problem fixed.  I'm just glad to see it's not just my Fitbit or App.  

[LizzyFitbit]

Hi @Tiki108 and @Sheppy74. Welcome on board. I'm sorry for the delayed response.

Thanks for joining the conversation and sharing your thoughts about this matter. As mentioned above, our team is looking into this and they've taken your details into consideration to further investigate this issue experienced with the iOS Fitbit app. Once I have more details, I'll let you know.

Let me know if you have another question.

[SunsetRunner]

I’m finding that I don’t get my complete messages on my FitBit challenge.   I only get a line of each message.   Disappointed 😞 

[SunsetRunner]

Me too. 😞

[SunsetRunner]

I’m using the latest version of IOS and only get one line of text.   

[Dswag]

Has there been any solution to the problem of not seeing all of texts in challenges???

[SunsetRunner]

Thank you for your input.   My FitBit was a Christmas present so, I will continue for a bit.  However, if this issue isn’t resolved I will take your advice