help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't see full Premium insight on iOS Fitbit app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-18-2021 04:27 - last edited on ‎08-19-2021 16:18 by Fitbit Moderator

‎08-18-2021 04:27 - last edited on ‎08-19-2021 16:18 by Fitbit Moderator

The premium banner at the top cuts off the message.  Sometimes I can’t make any sense of it because the content is mostly cut off.  Nothing happens if I click it (it doesn’t open another screen where I could see the rest of the message) & my only option is to close it.  I have an iPhone 12 mini.  

8E77EF2C-22B3-4220-BDC5-C34A1D741E93.png

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎08-19-2021 16:27 - last edited on ‎05-22-2024 06:18 by Fitbit Moderator

‎08-19-2021 16:27 - last edited on ‎05-22-2024 06:18 by Fitbit Moderator

@Cbear1 It's good to see you here in the forums.

I've moved your post to the iOS board so you can receive more related responses. Thanks for efforts while working on this situation prior to posting, as well as the screenshot provided. Our team has been informed of this issue with the personal insights not being fully displayed on the Fitbit app and they're working to identify a solution as soon as possible. I'm sorry for any inconvenience this has caused you and while there isn't a time frame for the fix, please know your comments will be passed along to keep them informed of the impact to you and other members.

See you around.

Best Answer

‎08-19-2021 17:12

In response to LizzyFitbit

‎08-19-2021 17:12

Thank you! 

Best Answer

‎08-22-2021 13:21 - last edited on ‎05-22-2024 06:18 by Fitbit Moderator

In response to Cbear1

‎08-22-2021 13:21 - last edited on ‎05-22-2024 06:18 by Fitbit Moderator

Hi @Cbear1. I hope you're doing well.

You're welcome! While our team works on this situation, let me invite you to visit our Health & Wellness board where you meet more people, share your story and find great tips, as well as encouragement from other members to live a healthy lifestyle.

Have a good one.

Best Answer
0 Votes