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Can't see history steps data

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‎05-21-2025 16:17 - last edited on ‎05-21-2025 17:07 by Fitbit Moderator

‎05-21-2025 16:17 - last edited on ‎05-21-2025 17:07 by Fitbit Moderator

Can no longer see weekly, monthly and yearly steps.  

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‎05-21-2025 17:25 - edited ‎05-21-2025 17:31

‎05-21-2025 17:25 - edited ‎05-21-2025 17:31

Hello there @holly68, welcome to the Fitbit Community! 

Thanks a lot for bringing this to my attention; I'll be glad to help you out!

The situation you describe raises a lot of questions about what the specific issue could be. Once you press on the "Steps" title in the Fitbit app, you will see something like this:

EstuardoFitbit_0-1747873365377.png

In my understanding, you aren't able to see the information displayed on this screen, is that right? If so, can you try logging out from the app and logging back in? Also make sure the app is updated as well as your phone OS.

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