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Can't see workout details in the app

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‎09-15-2018 10:36 - last edited on ‎09-17-2018 10:25 by Moderator Alum

‎09-15-2018 10:36 - last edited on ‎09-17-2018 10:25 by Moderator Alum

I went on a long hike yesterday and under recent exercise I can see a thumb print of the route and miles – pace – heart rate. However when I click on details I can’t see anything. How can I access the details?  

 

Moderator edit: Updated title for clarity

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‎09-17-2018 10:24 - edited ‎09-17-2018 10:25

‎09-17-2018 10:24 - edited ‎09-17-2018 10:25

Great to see you around @hohjor! 🙂

 

I'm sorry you're having problems seeing the details on your hike. I'd like to help you out with this.

 

Please, try to log out of the Fitbit app and then log back in and see if you're able to see the details. Have you tried to see it on your computer? If the details do show up there, that means it has to be something with the app and I'm pretty sure that logging out and back in will do the trick.

 

Let me know if you need more help!

 

PS. I'm moving your post to the iOS App board for categorization purposes.

Ferdin | Community Moderator, Fitbit

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‎09-17-2018 11:15

In response to FerdinandFitbit

‎09-17-2018 11:15

FerdinandFitbit,

Thanks for the offer to help.

It's the computer where I can't see the GPS data or route I walked.

I have logged out of the Fitbit App on the phone and the PC. If I open
the details on the PC I get the normal spinning wheel and then a blank
page with "error" toward the top left
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