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Can't set up new Fit Bit Charge 2

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‎06-01-2018 08:32

‎06-01-2018 08:32

I just bought a waterproof fitbit charge 2.  I already had a non-waterproof Charge 2.  I can't set up the new waterproof one.  It get stuck on the "pair your tracker" step.  I put the 4 digit code in, but it just says "connecting to fitbit." I tried restarting the fitbit, moving my old fitbit into another room, restarting bluetooth, AND tried to setup on my Mac instead of my Iphone (on the Mac, the computer couldn't even locate the fitbit to get to the pairing step).

 

HELP - I want to use my new waterproof fitibit!!

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4 REPLIES 4

‎06-01-2018 10:46

‎06-01-2018 10:46

Sorry i can't help with the setup, but wonder where you purchased a waterproof Chsrge 2.. Fitbit does not make a waterproof model. Legally there is no definition of waterproof. I'm wonddringwif it is a knock off. 

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‎06-01-2018 11:05

In response to Rich_Laue

‎06-01-2018 11:05

There is a company called Waterfi that waterproofs Fitbits and sells them on Amazon.  They're real Fitbits.  But I am wondering if the sealing of the altimeter (which is how they waterproof it) is what is screwing with the setup process.

 

Probably should've just bought an Apple Watch...lol

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‎06-01-2018 11:44

In response to brigillespie

‎06-01-2018 11:44

Hey Rich! I was skeptical also but you will find the "waterproof Charge 2" HERE.

 

BTW, am I correct that you can't have two of the SAME models on one account?  That would explain why the OP is having problems.  If I'm correct, brigillespie, that would explain your problems but let's see what Rich has to say.  He is much more experienced around here than me.

 

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‎06-01-2018 12:24

In response to SunsetRunner

‎06-01-2018 12:24

I new about WaterFi and also am aware that if they are a USA based company they can not legally advertise their product as being waterproof. Heck even rain coats or only water resistant. However I'm also aware that imatation fitbits have been spotted in the wild and nothing today would surprise me. 

 

I did notice the two Charge 2 models posted by the OP, the setup process will insist on replacing the first unit or they would never get to the point where the app asks for a code. 

 

My best advice would be to read the help guides. 

How do I set up my Fitbit device?
Set up and get started using your new device.
Why can't I set up my Fitbit device?
Make sure your phone, tablet, or computer meets all the requirements for getting started with your Fitbit device.
 
Im also going to move the post to the iOS board, since it looks as if it is an iOS problem. 
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