Can't set up notifications on the Fitbit app

[ChipMax]

Just bought the Versa 3 and setup when just fine but when I click on notifications in the Fitbit app to set that section up, it does nothing. I do get calls and texts to the watch but I cannot set up anything else. Watch and phone are up to date. I removed Versa 3 and reinstalled and the problem persists. I turned off and restarted the watch as well. No change. Any advise? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @ChipMax, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with the Fitbit app. 

Our team has just informed us some users have experienced this situation with the Fitbit app after upgrading to version 3.39. Note our team is working to have it resolved as soon as possible. Thank you for your patience and sorry for any inconvenience this could have caused.

In the meantime I'd suggest you to try syncing your watch to make sure all your data is saved and then proceed with uninstalling and reinstalling the Fitbit app. Now, you can go ahead and try to set up your notifications. For more information, see How do I get notifications from my phone on my Fitbit device? 

I've moved this thread to iOS App for organization purposes. 

Hope that helps. 

[lilloveandluck]

I’m having the same issue with my new Charge 3. When I click on the notifications menu in the app, nothing happens. I don’t even have a notifications toggle option on the Charge 3 itself: all I have are DND, Sleep, and Screen Wake. I have tried all of the resets and “forget this device” tricks on the other forums with no luck. 

[MarreFitbit]

Hi there @lilloveandluck, welcome on board. Thanks for sharing the details about the issue with your Charge 3 and for trying to troubleshoot it. 

As for this situation, please take a look at the information I've shared in my earlier post.

Have a nice day. 

[Lissa24]

Is there still no fix?? I’m glad to have phone notifications but I need app ones too.