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Can't switch to kid view after iOS app update

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‎04-27-2020 18:04 - last edited on ‎04-30-2020 14:22 by

‎04-27-2020 18:04 - last edited on ‎04-30-2020 14:22 by

My son has an Ace his iPad just did the Fitbit app update and now does not switch to kid view. I tried on my and my wife’s iPhones and issue persists on there too. Can someone investigate this issue?

 

 

Moderator edit: subject for clarity

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‎04-30-2020 14:22

‎04-30-2020 14:22

Welcome to the Fitbit Community, @Jasde. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that you're unable to switch to kid view after the Fitbit app update. Thanks for trying to resolve this and I am here to help.

 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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