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Can’t syn after downloading iOS 13

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‎10-05-2019 12:42

‎10-05-2019 12:42

Please help....

after downloading the latest iOS 13.1.2, my Fitbit charge 3 doesn’t seem to syn with my latest data.

p

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1 BEST ANSWER

Accepted Solutions

‎10-05-2019 17:34

‎10-05-2019 17:34

Hello @pruewong 

 

I see your having syncing issues. I would try to turn your Bluetooth on then off again. If that doesn’t work I think the best course of action would be to just reinstall the Fitbit App. (you will not lose your data doing this) Just uninstall the app, then completely shut down your device and wait  about 1 minute then turn your device back on. Once it fully loads head to the App Store and reinstall the Fitbit app and simply login to the Fitbit app as you normally do by inputting your email address and password. Try to see if your Fitbit sync now. Pay special attention to the app hopefully asking permissions to pair...of course say always when asked.

 

😃 Please let me know if this answers your Bluetooth issue and gets you back up and running again 

View best answer in original post

Best Answer
3 REPLIES 3

‎10-05-2019 17:34

‎10-05-2019 17:34

Hello @pruewong 

 

I see your having syncing issues. I would try to turn your Bluetooth on then off again. If that doesn’t work I think the best course of action would be to just reinstall the Fitbit App. (you will not lose your data doing this) Just uninstall the app, then completely shut down your device and wait  about 1 minute then turn your device back on. Once it fully loads head to the App Store and reinstall the Fitbit app and simply login to the Fitbit app as you normally do by inputting your email address and password. Try to see if your Fitbit sync now. Pay special attention to the app hopefully asking permissions to pair...of course say always when asked.

 

😃 Please let me know if this answers your Bluetooth issue and gets you back up and running again 

Best Answer

‎10-06-2019 12:33

In response to SunsetRunner

‎10-06-2019 12:33

That was very helpful, thanks!

Best Answer

‎10-06-2019 12:40

In response to DaisyMA

‎10-06-2019 12:40

Hello @DaisyMA 

Im happy you found that helpful 😃

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